1. Did the issues and your perception of the conflict change as you worked through the iceberg? Explain.
2. Was there more (or less) to this conflict than you initially thought? Explain.
3. Which level of the iceberg was the most difficult to address? Why? Which was the easiest? Why?
4. What interconnections surfaced? How can they be used as a foundation for resolving the conflict?
5. How will this exercise affect the way you try to understand and resolve (or avoid) conflicts in the future?