Problem:
My company provides repair services to airlines and has both field service on site repairs and a repair depot for other repairs and maintenance. Field service technicians, who report to the manager of field service, often replace major assemblies to get equipment back on line as quickly as possible, sending the "defective" assemblies back to the depot. The depot technicians, who report to the depot manager, complain that too many of the defective field returns are diagnosed "no trouble found". Indicate what actions you would recommend be taken to better understand and resolve the situation.
How would you proceed as hypothetical business student.