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Devise a customer service policy

Journal Problem: Social Media

Devise a customer service policy for Savannah Technical College and your response as the hypothetical DM manager to a positive mention/encounter, a negative mention/encounter and a neutral one. You must detail your actual response to this individual.

The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.

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