I) With regards to the value chain, an organization can develop a competitive advantage:
A. In any of the primary or support activities
B. In the way primary and support activities are combined
C. In the way internal activities are linked to the external environment
D. Through activities that create value for the customer
E. All of these are ways to develop a competitive advantage
II) Strategic direction is reflected by:
A. The organization's purpose
B. A definition of the organization's business or businesses
C. The organization's vision
D. The organizational mission
E. All of the above
III) Structural inertia is stronger:
A. In a firm that has been successful over a long period of time
B. In a firm with flexible systems and processes
C. In a firm with a weak culture
D. In a firm that has had low performance over a long period of time
E. When the economy is weak