1. Developed during World War II, this strategy analyzes organizations using numerical techniques such as mathematical modeling and statistical analysis.
a) scientific management
b) systems thinking
c) total quality management
d) operations research
2. Joanna needs to decide whether to hire new employees in her shop for the summer. She creates a diagram to analyze salaries, product pricing, and profit margin. Joanna is using a model known as a ________.
a. rating assessment
b. decision tree
c. matrix
d. pros and cons analysis