This is a practical assessment to ensure the learner participates in customer service interactions/transaction situation using a role-play script in a simulated environment. Pairs are required in this assessment. Your assessment partner will play the role of a customer and you as the service staff and vice versa. Your trainer will play the role of your supervisor. Your role-play should include a conversation between 5-10 minutes with the customer.
You are required to:
Develop the scenario script that contains conversations of both people for the role play
Consult the supervisor in regards to the service situation (if referral is required)
Sample Script:
Customer Service: Hi, I am John, How are you today and how can I help you?
Customer: Hi, I am Kelly. Good, Thanks.