Problem
You're a manager at the Canada Gadget Corporation. Your organization produces the highest quality gadgets in Canada and delivers them to organizations across the country.
As a manager, you oversee one of your smaller Ontario-based facilities, which includes managing the:
1) Assembly line workers who create the gadgets
2) Delivery personnel who get the gadgets to where they need to be
3) Customer service representatives who field client questions and complaints
As part of the organization's new talent management strategy, your director has asked you to develop performance objectives that will provide the basis for each employee's performance review.
Specifically, you need to develop one performance objective for:
1) Assembly line-workers that is related to gadget production
2) Delivery personnel that is related to gadget delivery
3) Customer service representatives that is related to client management
You have a lot of flexibility-you can set the expectations and standards as you see fit, but each performance objective needs to include standards related to:
1) Quantity
2) Quality
3) Timeliness.