Assignment task: Waitstaff
Develop an individual performance appraisal for the chosen two job positions. Use the measurable criteria for each KPI, to base your questions for the individual performance appraisal.
For example, food costs within 1 % of the desired target. The criteria need to be measurable
e.g., in form of a rating scale that measures the level of performance, for example, 1- 5 from poor to excellent.
Use at least 8 of the key aspects listed below and incorporate these into the key outcomes and key performance indicators.
Key Aspects:
- Adherence to procedures
- Cost minimisation
- Customer service standards
- Level of accuracy in work
- Personal presentation
- Productivity
- Punctuality
- Response times
- Team interaction
- Waste minimisation