Course Learning Outcome:
A) Develop basic ICT and business-specific vocabulary, syntax and discourse functions.
B) Develop the skills of conducting and participating in meetings; deliver an effective presentation to a specific audience.
Role plays in pairs or groups A:
Within your pair or group (4 members each group) choose one scenario from the following and write a script and shoot a video of a role play for 6-10 minutes. (The video of the group role play should not be for more than 10 minutes, for a pair it should not be for more than 6 minutes.)
1) You are the HR Manager in your company. You suspect that one of the employees has hacked into your computer. You have to make the suspect confess to his/her crime.
2) You were in charge of the department when the HR Manager was on leave. You are being accused of not being careful enough.
3) You are an employee who is a computer expert. You are the prime suspect.
4) You are an employee who acts very smart showing off that you know everything about computers. You too are a suspect.
Group Role Play B:
1) You are a supervisor in a company and you are going to present a new project in a meeting, while making sure your team understands the tasks carefully.
2) You are one of the subordinates who does not approve of the new concepts presented in the project. You want to stick to traditional ideas.
3) You are a careless employee who arrives late to the meeting and starts asking the same questions that have already been discussed in the meeting.
4) You are another employee who interrupts the supervisor by asking too many questions that are not related to the topic being discussed.
Group Role Play C:
1) You are the Managing Director of a company dealing with mobiles. You want to have a merger with another company that is dealing with other electronic items.
2) You are the Business Development Manager of the company dealing with only mobiles. You are with your Managing director trying to convince the other company to go for a merger.
3) You are the Managing Director of the company dealing with various electronic goods. You are not much interested in the merger.
4) You are the Business Development Manager of the company dealing with various electronic goods but you want to have the merger.
Group Role Play D:
1) You are Manager, Customer Service of a famous furniture outlet in a big mall.
2) You are an angry customer who wants a refund since you realized that the product you purchased was broken.
3) You are an employee who argues with the customer as a product once sold is not refundable.
4) You are the security guard who wants to stop the argument in the middle of the shop as many other customers are passing by.
Group Role Play E:
1) You are an interviewer who calls a candidate for an interview via telephone, then suspects the interviewee is cheating.
2) You are the interviewee, and you start hesitating while being asked questions, then you leave the conversation claiming there is disconnection, while actually telling your friend to answer instead.
3) You are the interviewee's friend, and you confidently answer the phone and continue the interview while changing your voice tone to fit the interviewee's voice.
Group Role Play F - Stuck in a lift
1) You are an employee travelling in a lift with your boss and discussing the points yo want to put forward in front your clients in a meeting that you are going to attend.
2) You are the boss and you are tensed up because you want this meeting to successful.
3) You are the customer who has come to visit the company and you are scared of closed spaces.
4) You are a young boy who is listening to music and is cared of darkness.
Role Play G: Customer:
You have an assigned seat in first class on a flight to Disney World. When you arrive at the airport check-in counter, you find that your seat has been deleted from the computer. Normally this wouldn't bother you; you could take a seat in coach or take the next flight, but today both the flights before and after yours were canceled. Consequently, seats on your flight are filling up quickly. You must make it to Disney World this afternoon for a very important meeting.
Airline Agent: You realize that the passenger should be on the flight and that it was the airline's fault that the seat assignment was deleted from the system. The seats are filling up quickly and this passenger has flown with your airline many times. What can you do to help this passenger?
H. Customer: You order a Big Mac hamburger with no onions and a strawberry shake from your local McDonalds restaurant at the drive-through. When you open your order, you find that they gave you a fish sandwich and a vanilla shake. This is simply unacceptable. You park your car and go in to complain, which makes you late for your next appointment.
Order taker (employee): You took the customer's order. The trainee you are working with filled the order wrong because s/he mistakenly looked at the wrong register and order. How are you going to handle this situation?
I. You are the HR manager, you are interviewing a candidate for a position in your company. Ask him/her questions related to his/her education/knowledge/skills
You are the interviewee and you want to get this job so hard. Think about how your attitude should be during the interview session.
J. You are at a meeting and you are going to explain about the new project you have in your company
You are one of the attendees during the meeting and you are going to point out mistakes the presenter is making.
K. You are a manager in a big restaurant, you are short of staff and the service is very slow. Customers are getting impatient. How will you explain the situation to the customers?
You have come to the restaurant to enjoy a good dinner with your family. You find that your order was taken very late. And now the food doesn't seem to be arriving. How would you complain about it?
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