Problem: Jamal, a bright entry-level chemist, recommended to his manager, "Sarah, we should develop and maintain a 'wiki'-a website to capture knowledge that will be lost when senior staff retire in the next five years." Sarah replied, "Jamal, I appreciate your enthusiasm. However, we just don't have the technical know-how to undertake your idea." Sarah's reluctance to implement Jamal's idea can be attributed to the lack of Multiple Choice 1. chemistry expertise. 2. technological feasibility. 3. market responsiveness. 4. internal capabilities. 5. economic viability.