Organisational Quality and Performance Management
Case Study: Titeflex Corporation
* Adapted for Ravi Ramamurti, "Titeflex Corporation: The Turnaround Challenge," North American Case Research Association
Discussion Questions
1. Develop an operations strategy for Jon Simpson and his colleagues at Titeflex. To what extent is your operations strategy also a business strategy ?
2. Which of the 16 principles of operations management applies most directly to your strategy ? Explain