Operations Management Assignment Scorecard using the PEMM Framework
Overview
Making changes to improve processes is a powerful and necessary step in building competitive strength, but organizations must ensure that their (current and new) processes are capable of sustaining higher performance over time. To do that, they must develop two kinds of characteristics: process enablers, which pertain to individual processes, and enterprise capabilities, which apply to the entire organization. To help in this endeavor, it is useful to leverage a proven model or "framework." One of the most effective models is the Process and Enterprise Maturity Model (PEMM).
In the component of your Operations Management Course Project, you will leverage PEMM to create a "scorecard" that will help you to assess your organization's process and enterprise capabilities to support and sustain the improvements you have targeted. Specifically, you will assess and evaluate the:
Five process enablers of...
• Design: The comprehensiveness of the specification for how the process is to be executed
• Performers: The people who execute the process, particularly in terms of their skills and knowledge
• Owner: A senior executive who has responsibility for the process and its results
• Infrastructure: Information and management systems that support the process
• Metrics: The measures the company uses to track the process's performance Four enterprise capabilities of...
• Leadership: Senior executives who support the creation of processes
• Culture: The values of customer focus, teamwork, personal accountability, and a willingness to change
• Expertise: Skills in, and methodology for, process improvement and design
• Governance: Mechanisms for managing complex projects and change initiatives
Instructions
1) Assess your value stream and your organization using the PEMM Scorecard exhibit on the last two pages of the Hammer article, "The Process Audit" (HBR), provided in Week 1 and Week 9
2) Discuss your findings, and highlight the strengths and opportunities for improvement
3) Develop actionable recommendations for presentation to senior management
Requirements
Since this is the part of the Operations Management Course Project where you will assess the capability of the organization to proceed and make the case for your recommendations (and requirements) for moving forward, your assignment should be written in the form of a recommendation report delivered to senior management
This means that you must leverage the data and findings you have already gathered in Parts A, B and C, but not simply repeat it. Your focus must be squarely on moving forward and include recommended actions and explanations of how success will be measured.
As you gather your information and craft your report around the PEMM scorecard, put yourself in the position of someone who has not been as close to the process as you have been. Help them to focus on what really matters, specifically:
- The opportunity for wins if the improvement is successful
- The risks to the organization if the initiative is not implemented (or not implemented successfully)
- What conditions need to be in place to provide the greatest likelihood of success.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.