Problem: My company usually begins elicitation sessions with some chit chat unrelated to the topic you're planning to discuss. Develop a trusting and comfortable atmosphere. Finally, explain the meeting's process and format as well as your expectations for the session. The stakeholders are usually asked: what are their interests (stakes) in this change, and what are your expectations from the elicitation session?
Do you agree or disagree with the statement above, about an elicitation technique?