Assignment:
Case Scenario
SSBT (Sydney School of Business and Technology) is the Registered Training Organization (RTO) which is providing the training to the students on the business courses. The college is delivering Certificate III in Business, Diploma of Business and Advanced Diploma of Business.
Currently, the College employs 13 staff members that include the CEO, Sales and Marketing Manager, Human Resources Manager, Operations Manager, Administration Manager, Office Assistant, Receptionist, Academic Manager, Student Services Officer, IT Officer and 3 trainers and assessors.
So far, the Organization is delivering the courses face to face only; however, analyzing the market growth in the global education and to capture the international market, the organization has decided to deliver distance learning as well.
To facilitate the distance learning, the organization is considering installing the Learning Management System (Moodle) so that all the learning and assessment resources could be accessed by the students and trainers easily and anywhere.
Under the Project program, you are working on two more projects which are to develop new website with the help of website developer and installation of software application to mark attendance online.
You have been working as operation manager in the organization; however, for this project Program you are working as Program manager.
You had been invited in a meeting conducted by Senior Management and you have been advised to work on establishing program vision and environment, managing risks, supporting staff learning and evaluating leadership.
Please complete the following activities for satisfy performance skills requirements for the unit
Activity 1: Develop risk management plan and strategies
For the Project program implementation process, you are required to develop a risk management plan and strategies. You can use following table to implement this activity:
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Risks
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Impact (low/medium/high)
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control measures/strategies
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Responsibilities
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Key Performance Indicator
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Activity 2: You are required to develop the Program Management policies and Procedures
You are required to develop the Program Management policies and Procedures which should include following information at the minimum:
- Purpose of the Program Management policies and Procedures
- Scope
- Behavioral expectations for Project Managers
- Project managers' Roles and Responsibilities
- How to identify, capture, disseminate and exchange program knowledge
- Review of Policy and Procedures
Activity 3: Develop an email to Project managers
Send an email to project managers explaining their roles and responsibilities as per Project Management Policy and Procedures and confirm if they got and learning needs or opportunities. Advise Project manager what kinds of learning needs and opportunities these could be.
Develop email in professional manner with no grammatical mistakes.
Assume that after you sent the email about roles and responsibilities, Project manager, John, has concerns about Monitoring external stakeholders such as Website developer.
Activity 4: Conduct a coaching session with John (another team member)
You are required to research the information on how to monitor the external stakeholders and coach Project Manager.
Activity 5: Develop an email to Project Managers and other team members (Assessor)
Send an email to project managers and other team members requesting them feedback on your leadership skills and leadership processes guided by you for the Project program.
Develop email in professional manner with no grammatical mistakes.
Assume that following feedback has been received by project team:
- You have guided us through whole project
- Great leadership has been provided
- Communication should be more through meetings
- Very supportive
- Coaching has been provided where required
- Skills gaps should be analyzed much before the project commenced
Activity 6: Develop a leadership evaluation report
You are required to include following information in the report:
Leadership outcomes
Improvement needs
Opportunities to improve for future leadership