Develop a quality cost reporting system by using your course materials and the Internet, address the following in your system:
1. Identify the four quality cost categories: Internal COPQ, External COPQ, Prevention, and Detection.
2. What problems are created by defects?
3. How can those defects be fixed or avoided altogether?
4. Identify the tangible and intangible costs. What percentage of your total cost is intangible? What percent of that amount is a cost of poor quality?
5. How can your quality cost system ensure greater improvement in the future?