Question: Based on his assessment, Eric determined that a change in the culture of the organization was needed to focus more on value (the patient access experience) and less on the function (number of patient visits) within the clinic. Eric and his colleagues believe the focus should shift from seeing a certain number of patients per day to fostering teamwork, growth, and positivity. The goal is to increase the overall morale among the clinical staff and providers with the hopes of reducing overall clinic cycle times and increasing the percentage of specific measures of quality. The organization's leadership team listened to Eric and his colleagues' concerns and asked Eric to assemble a team to develop a plan for the proposed change.