Develop a likert scale to accomplish the task, Operation Management

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Develop a likert scale to accomplish the task

Problem

As a researcher you wish to explore customers' perceptions of service quality at Pholong Private Health facility using a tool with the following attributes: convenience of the location, friendly health personnel, promptness of service delivery, cleanness of the facility, and value for money. Develop a Likert scale to accomplish the above task.

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Operation Management: Develop a likert scale to accomplish the task

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