A call center has the following inputs to track.
1. Calls into the call center per hour
2. Agents answering the phones per hour
3. Calls that are not answered for a short time period. Delayed time in minuets
4. Abandon calls per hour (customers that call and then hang up after short period of time on hold).
My assignment is to develop a graph which shows these inputs and the results in an easy to follow form. A trend line is also required to track at least 3 variables.