Question 1. You have been appointed project manager for TQM. One of the main functions of TQM project manager is to develop a detail plan TQM implementation, process improvement and value to the organization. Present the details of your plan and justification for a TQM program.
Question 2. Your company is under going major change due to a severe down turn in the economy. Your company's survival is in jeopardy. You have been select to evaluate two methods for improvement. You are to evaluate the difference in the concept of Kaizen and Reengineering. Analyze the implementation of these concepts and define how each would impact the organization? Justify your evaluation and implementation plan.
Question 3. How can the concept of Six Sigma be effective in improving processes and adding value to an organization? Justify the implementation of a six-sigma program in United States Navy.
Question 4. The Baldrige Criteria for Quality has two major sections on Customer and Market Focus. Summarize the purpose and requirements for these two sections. Explain how an organization could apply these two sections to improve their performance.
Question 5. Why is it important to benchmark competitors and non-competitors?