Develop a customer service training implementation plan and

Question

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.

Write a six to seven (6-7) pages paper in which you:

Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study,

discovery, role play, simulation, modeling, or on-the-job training).

Justify why you selected the training method that you did.

Propose two (2) ways to motivate an employee who has no interest in attending a training class.

Develop a survey to collect feedback from the employees who attend the training.

Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.

Answer 1

For this task, you have to consider that you are a member of HR department of a small retail company and upper management has inquired you to prepare a new employee customer service training class for all fresh employees. Prepare a 6 to 7 pages paper in which you address: 1) Validate the use of requirements assessment of your company's proposed employee customer service training, stressing 5 ways in which such an evaluation would depict any existing performance deficiencies. 2) Build up a customer service training implementation plan and find out the technique of training (that is, presentation, discussion, case study, discovery, role play and modeling). 3) Rationalize why you chose the training process that you did. 4) Give two ways to inspire an employee who has no interest in attending the training class. 5) Write a survey to gather feedback from the employees who attend the training. Make use of at least three quality academic resources for the task.