Develop a customer service training implementation plan


Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees. 
 
Create a six to seven  pages paper in which you:

1. Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).  Justify why you selected the training method that you did.

3. Propose two ways to motivate an employee who has no interest in attending a training class.

4. Develop a survey to collect feedback from the employees who attend the training.

5. Use at least three quality academic resources

Your assignment should follow these formatting requirements:

a. It should Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references should follow APA or school-specific format.

b. Include a cover page containing the title of the assignment. The cover page and the reference page are excluded in the required assignment page length.

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