Assignment:
1. Scenario: You have been provided with customer feedback for an organization's customer service (You can use any example). Read this feedback, and determine the following:
The key requirements of the customer
The main points for improvements
Make notes. These will be used for the next question.
2. Following on from the previous activity, develop a customer service strategy that is appropriate for the organization and takes into account the feedback received. Document your strategy in a rough plan and attach to your workbook on completion. Your strategy should include details of:
Customer service objectives being addressed
Customer requirements being addressed
The aim(s) of the strategy
Practical application of the strategy, including budgeting and resource requirements.