Determining an organization goals

Question

Assignment:

QUESTION 1 The use of resources to achieve an organizations' goals effectively and efficiently is called:

• Diversity
• effectiveness.
• Environmental scanning
• Social responsibility
• Management

QUESTION 2 __________ refers to using resources wisely and cost effectively.

• Complexity
• Effectiveness
• Pervasiveness
• Efficiency
• Reliability

QUESTION 3 Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. Compared to Randy, Rebecca was

• equally efficient but not as effective.
• equally effective and efficient.
• equally effective but not as efficient.
• neither effective nor efficient.
• busy managing other workers.

QUESTION 4 Making the right decisions and then successfully implementing them is called:

• Efficiency
• Effectiveness
• Pervasiveness
• Controlling
• Leading

QUESTION 5 _____ involves determining an organization's goals and deciding how best to achieve them.

• Coordinating
• Controlling
• Organizing
• Leading
• Planning

QUESTION 6 The process of determining how activities are grouped and clarifying reporting relationships is known as:

• organizing
• controlling
• coordinating
• leading
• planning and decision making

QUESTION 7 Those managers who supervise and coordinate the activities of the operating employees and other day-to-day activities are called

• general managers
• middle managers
• top managers
• first-line managers

QUESTION 8 Which of the following is NOT an activity associated with the management function of leading?

• Trying to get employees to produce at high levels
• Praising workers who show improved performance
• Informing employees of corporate goals for next year
• reviewing the sales figures for the previous month

QUESTION 9 Which of the following is an activity associated with the management function of controlling?

• Setting a goal to increase sales 25 percent next quarter
• Arranging employees in an organization according to their job duties
• Reviewing yesterday's production reports to see how many products were produced and how many had defects.
• Encouraging your employees to provide better customer service.

QUESTION 10 The decision by Campbell's, a manufacturer of soup, frozen dinners, and other food items, to sell its Vlasic Foods division would have been made at what management level?

• First-line management
• Administrative management
• Middle-level marketing management
• Top management
• Front-line supervisor

QUESTION 11 The data, facts, figures, etc. that assists managers in making decisions are known as

• financial resources
• information resources
• physical resources
• human resources

QUESTION 12 _____ skills, such as preparing the company payroll or operating a computer-assisted design program, are needed to perform specialized tasks within an organization.

• Human
• Organizational
• Conceptual
• Technical
• Strategic

QUESTION 13 Mike the manager has a reputation for being open and trustworthy in dealing with his employees. They feel free to talk to him about any problems they have. He has strong _____ skills.

• functional
• conceptual
• technical
• interpersonal
• diagnostic

QUESTION 14 Which managerial skill enables managers to take an overall view of how the different parts of the organization interrelate and to "see the big picture"?

• Interpersonal
• Technical
• Conceptual
• Time-management
• Diagnostic

QUESTION 15 The ability to prioritize work, to work efficiently, and to delegate appropriately is a(n) _____ skill.

• operational
• knowledge
• conceptual
• technical
• time-management

QUESTION 16 _____ is a key part of the manager's job.

• Understanding the organizational hierarchy
• Authoritarianism
• Being manipulative
• Maintaining an effective alignment between the organization and the environment
• Being cognizant of the environment in which his or her supervisors operate

QUESTION 20 The current interest rates to borrow money or the unemployment rate are important aspects of which environment?

• Political-legal
• Economic
• Sociocultural
• supplier
• None of the above

QUESTION 21 Most salespeople today carry laptop computers to show customers product-related graphs and charts, to confirm delivery schedules, and to place orders as soon as the customer has signed the order form. This is an example of the influence of the __________________ dimension of the external environment.

• task
• economic
• general
• technological
• sociocultural

QUESTION 22 Pepsi Cola would be considered a _________ in Coca Cola's environment.

• supplier
• competitor
• strategic partner
• regulator
• cultural partner

QUESTION 23 Sociocultural forces

• are the customs and values of the society within which the firm is operating.
• are part of the internal environment.
• have little impact on most organizations
• are determined by the board of directors
• All of these

QUESTION 24 When oil company profits hit record highs, some politicians called for more antitrust legislation to break up the large companies. This is an example of the _____________ dimension of the external environment.

• internal
• political-legal
• task
• sociocultural
• economic

QUESTION 25 The extent to which an organization is affected by or involved in businesses in other countries refers to its

• political-legal dimension.
• economic environment.
• international dimension.
• sociocultural dimension.
• general environment.

QUESTION 26 Some Wal-Marts have McDonald's restaurants located inside their stores. Wal-Mart and McDonald's are considered

• customers.
• suppliers.
• strategic partners.
• competitors.
• regulators.

QUESTION 27 The internal environment of a corporation consists of all of the following except:

• the board of directors.
• the organization's culture
• employees.
• the investors in the business.
• its suppliers

QUESTION 28 The culture of an organization is often established by the

• the environment
• its employees
• special interest groups
• the company's founder or top executives

QUESTION 29 The set of values, beliefs, customs, etc. that helps employees understand how things are done at that organization are referred to as its:

• environment
• organization culture
• diversity rules
• internal resources

QUESTION 30 Becky has worked for the same company for 23 years. All of the men with whom she started are at least two levels higher in the organization. Her performance appraisals are always strong; however, her name never appears on the promotion lists. What is Becky probably experiencing?

• Limited promotion mentality
• Lack of organizational fit
• Lack of skills needed for advancement
• Glass ceiling
• Closed door policy

QUESTION 31 Which of the following statements most accurately describes the average age of the American workforce?

• It is much younger than it was 20 years ago.
• It is much younger than Japan's workforce.
• There are equal numbers of workers in each age category.
• It is increasing.
• It is not influenced by baby boomers.

QUESTION 32 When members of an organization differ from one another because of age, ethnic background, income, etc. this known as

• Organizational policies
• Diversity
• Social differences
• Organization culture
• Organizational ethics

QUESTION 33 Which of the following groups of employees is expected to experience a drop in the percentage of workers in the workforce by the year 2060?

• Hispanics
• Asian Americans
• African Americans
• Whites
• Native Americans

QUESTION 34 All of the following are reasons organizations have focused more on diversity except:

• government legislation
• the globalization movement
• increased awareness in organizations that diversity improves the quality of the workforce
• changing demographics of the United States population.
• There is less emphasis on organization being socially responsible.

QUESTION 35 All of the following statements about diversity are TRUE except?

• There are more male than female managers in the workforce.
• The age of the workforce is gradually increasing.
• Organizations with a diverse workforce are better able to attract a quality workforce and have other competitive advantages.
• By 2060 Latinos will be the smallest ethnic group in the population of the USA.

QUESTION 36 Which of the following is the MOST common approach to the management of ethics?

• employees agreeing to behave in ethical ways
• A multi-page book of organizational policies and procedures
• An unwritten code of ethics
• A written code of ethics and top management support
• government regulation

QUESTION 37 An individual's personal beliefs about whether a behavior or action is right or wrong is called

• Conflict of interest
• Multiculturalism
• Ethics
• Social responsibility
• Proactive behavior

QUESTION 38 Any effort to improve an organization's ethical behavior must begin with

• the appointment of an ombudsman.
• a review of the internal environment.
• the support of top management.
• a relaxing or easing of the ethical codes of conduct
• the development of a diversity policy.

QUESTION 39 An organization has an ethical responsibility to all of the following except:

• customers.
• competitors.
• suppliers.
• employees
• it has a responsibility to all of these

QUESTION 40 Which of the following is an example of an organizational stakeholder for the film company that produced the movie The Dark Knight?

• People who appeared in the crowd scenes during the film
• The publisher of the book The Dark Knight
• Customers in the United States who purchased tickets to see the movie
• The investors who provided the finances needed to make the movie
• All of these

QUESTION 41 Which of the following statements is one of the arguments offered in favor of an organization's duty to be socially responsible?

• Corporations lack resources to solve these problems
• Corporations have the time
• Corporations lack expertise.
• Corporations create problems and should help solve them.
• All are reasons for being socially responsible

QUESTION 42 Companies that meet their legal responsibilities but do not go beyond them are exhibiting a(n) ____________ approach to social responsibility.

• reactive
• obstructionist
• proactive
• defensive

QUESTION 43 Apple Computer donates almost $10 million annually in computer equipment and advice to U.S. schools. This is an example of the ____________ approach to social responsibility.

• reactive
• obstructionist
• proactive
• accommodative
• defensive

QUESTION 44 Which of the following according to the textbook is a key for an organization to successfully manage ethics?

• create a diverse workforce
• fair wages so workers will not be tempted to participate in unethical activities
• change their coporate culture
• Maintain organizational justice so employees perceive organizational decisions to be fair for all

QUESTION 45 Please provide a complete description of the four management functions: planning, organizing, leading, and controlling.

QUESTION 46

Please list two (2) reasons or arguments for social responsibility and two(2) reasons against social responsibility.

QUESTION 47

Please list and briefly describe two (2) factors in Nike's external environment that their managers should be aware of as they prepare their strategies.