Determining a drive-through window for customer pickups, Operation Management

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Determining a drive-through window for customer pickups

Assignment:

A. A pizza place is considering opening a drive-through window for customer pickups. It is estimated that at peak times (6-9pm and 1-3am), customers will arrive at a rate of 11 per hour. The clerk who will staff the window can serve customers at the rate of one every three minutes. For the peak times, what is the:

Average customer waiting time in line (in minutes)?

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Operation Management: Determining a drive-through window for customer pickups

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