Determine two-sigma control limits using the above data, Operation Management

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Determine two-sigma control limits using the above data

The postmaster of a small western town receives a certain number of complaints each day about mail delivery.

DAY	1	2	3	4	5	6	7	8	9	10	11	12	13	14
Number of complaints	4	11	16	8	9	6	5	14	15	7	6	4	2	11

a. Determine two-sigma control limits using the above data. (Round your intermediate calculations to 4 decimal places and final answers to 3 decimal places. Leave no cells blank - be certain to enter "0" wherever required. Round up any negative control limit value to zero.)

UCL

LCL

b. Is the process in control?

Yes

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