Determine the utilization and the efficiency for each of these situations:
a. A loan processing operation that processes an average of 6 loans per day. The operation has a design capacity of 16 loans per day and an effective capacity of 13 loans per day. (Round your answer to 1 decimal place. Omit the "%" sign in your response.)
Utilization %
Efficiency %
b. A furnace repair team that services an average of 3 furnaces a day if the design capacity is 9 furnaces a day and the effective capacity is 5 furnaces a day. (Round your answer to 1 decimal place. Omit the "%" sign in your response.)
Utilization %
Efficiency %