Determine the utilization and the efficiency for each of these situations:
a. A loan processing operation that processes an average of 8 loans per day. The operation has a design capacity of 17 loans per day and an effective capacity of 15 loans per day.
b. A furnace repair team that services an average of 3 furnaces a day if the design capacity is 7 furnaces a day and the effective capacity is 6 furnaces a day.