Problem 1: Stakeholder feedback comes from a variety of sources. In the contemporary, connected world, this includes patient and employee perspectives as well as the views of community and government. As a health care leader, what research-based approach would you take to reduce staff anxiety and improve staff opinions regarding the use of patient satisfaction questionnaires as a tool for organizational decision making? Why would you take this approach? Support your position with relevant research. Ensure a response of two hundred and fifty words. There must be two peer reviewed resources between 2019-2023 with intext citation. These resources must be valid. Tie each resource to this response.
Problem 2: Are patient satisfaction surveys a valid means to determine the quality of care provided? Why or why not? Are there alternative processes that could yield better information to form a more comprehensive view of the organization's successes and opportunities? Explain. Ensure a response of two hundred and fifty words. There must be two peer reviewed resources between 2019-2023 with in-text citation. These resources must be valid. Tie each resource to this response.