A customer service desk has the following data available regarding the activities performed on a monthly basis.
Activity Time needed to complete Volume Expected
Answer phones: 5 minutes 6,564 calls
Return & exchange 10 minutes 1,020 transactions
Gift wrap 12 minutes 375 gifts
Additional information:
Employees work 160 hours per month
Employees' salary and benefits average $20 per hour
Required:
1. Determine the FTE (full-time equivalent) needed to perform these activities. On this problem you should provide the exact decima or fractional answer and Do Not want to round to the whole employee.