1. Determine the different types of performance measurements that can be used to measure LensCrafters’ service-delivery system design. Select at least two (2) types that can be applied and provide justifications for the selection.
2. In the manufacture of a product, the process mean is 200mg, average range is 3mg, and sample size is 10 (so A2=0.31, D3=0.22, and D4 is 1.78). Find the control limits for future sample means and sample ranges.
3. What roles do leadership and innovation play within each of the four management functions? Provide an example of how to integrate leadership into at least two management functions.