Designing Productive and Satisfying Work
1) Workflow analysis and Job analysis
o Importance of JA and the outcomes of JA
o Sources of JA information (strengths and weaknesses of each)
o Methods of gathering JA information (strengths and weaknesses of each)
o Job analysis techniques (strengths and weaknesses of each)
2) Approaches to job design (motivational, mechanistic, biological, perceptual)
o Assumptions about employees (Theory X vs. Theory Y)
o Advantages and disadvantages of each.