1. The key to success in business is the efficient production of product or providing of service by everyone in the organization with devotion and the employ of all the appropriate techniques and aids for maintain and boosting efficiency.
a. True
b. False
2. The two reasons to involve the process owner in process improvement are to procure strong cooperation implementing the changes and to justify the rewards.
a. True
b. False
3. Design Quality and conformance quality
a. are the two sides of quality each of equal importance.
b. are the two sides of quality with Design quality being the most important.
c. None of the above