1. Design of experiments is a statistical methodology often used in six-sigma projects. It aims to accomplish which of the following?
Keep careful track of the occurrences of each possible defect
Determine the cause and effect relationships between process variables and output
Report defects to management on a Pareto chart
Carefully change each individual process variable until the cause of a defect is found
Eliminate defects by finding out whom or what is causing them
2. Which of the following are eligible companies to be considered for the Baldrige award?
Auditing firms
Offshore suppliers to U. S. companies
Firms operating only outside the U. S.
State government agencies
None of the above
3. Which of the following are related to lean production?
A philosophy of waste elimination
Lean consumption
Never running out of inventory
The Wahei-Subaru method
Full use of capacity
4. Which of the following is a lean production technique that is not reported in the textbook to have been successfully applied in service firms?
Organize problem-solving groups
Upgrade housekeeping
Upgrade quality
Freeze windows
Eliminate unnecessary activities