1) Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:
• Reducing product quality during the assembly process
• Designing products so they can be manufactured by a virtual factory
• Reducing equipment in the production process
• Simplification of the product by reducing the number of separate parts
2) Which of the following is one of the principles of reengineering?
• Quality at the source
• Do not select suppliers on the basis of price alone.
• Have those who use the output of a process perform the process.
• Leverage high cost employees with lower cost employees.
3) Which of the following is a characteristic that can be used to guide the design of service systems?
• Services are all similar.
• Services businesses are inherently entrepreneurial.
• Quality work means quality service.
• Services cannot be inventoried.
4) Considering Hau Lee's uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?
• Risk hedging
• Forward looking
• Efficient
• Agile
5) There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?
• Trust
• Teamwork
• Task
• Time