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Design a service guarantee for a service organization

Discusison Post: Service Guarantee

Design a service guarantee for a service organization and demonstrate how it meets Hart's guidelines for an extraordinary service guarantee. Indicate how the service manager can use the guarantee system for service design improvements.

The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.

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Marketing Management: Design a service guarantee for a service organization

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