Question 1. Do organizations need to have a mission statement? Explain.
Question 2. Should your product and/or service strive to obtain zero defects? Why or why not?
Question 3. Define total quality management (TQM).
Question 4. Include a description of the impact of globalization on quality.
Question 5. Compare and contrast traditional management styles with quality focused management styles.
Question 6. Please explain how TQM applies or should apply to organizations.