Assignment:
Description
There is a large selection of Service Desk Management software offerings available. Many of them will help automate the operation of the Service Desk (formerly Help Desk) and offer the ability to manage several of the processes in Service Operation.
Some potential offerings are found at https://www.gartner.com/reviews/market/it-service-management-tools.
If you were the IT Director, which one of these products would you pick for further analysis and review (possibly onsite demonstration or test). Describe how your chosen product works (high level features, etc.), the ITIL processes it can help manage.
Present this in an APA formatted paper with citations and references for your writings.