Problem:
Can quality systems be approached as a 'one size fits all' across diverse industries? Oakland (2014, pp.243-245) describes the key elements of a QMS (processes, responsibilities etc.) as components that need to interact effectively and cannot be isolated or removed if the QMS is to function effectively.
In this Key Concept Exercise, you will investigate the role that quality systems play in an organisation and why such systems should be externally assessed. Also, you will discuss the potential advantages and disadvantages of having a diverse set of quality standards across different industries.