Describe your knowledge and experience installing, configuring, maintaining, and upgrading operating systems and software packages across disparate platforms.
Describe your knowledge and experience performing technical help desk support including handling a high volume of customer inquiries and complaints and resolving tier one requests by remote session, telephone, or email.
Describe your knowledge and experience receiving and evaluating requests for service; diagnosing problems; troubleshooting and implement remedial actions.
Describe your knowledge and experience conducting system and database back-ups.