Question:
Weekly tasks or assignments (Individual or Group Projects) will be due by Monday, and late submissions will be assigned a late penalty in accordance with the late penalty policy found in the syllabus. NOTE: All submission posting times are based on midnight Central Time.
In the previous Discussion Board assignment, you were working with a hiring manager to assist in collecting particular data for a job analysis. You will now create a detailed job description to attract qualified candidates for several customer service representative positions. Research and create a PowerPoint presentation of at least 6 slides with 200 or more words of speaker notes per slide that addresses the following:
Describe up to 10 bulleted details that should be found in a customer service representative job description.
What level of education and experience should be necessary for a customer service representative, and why?
What level of knowledge of the industry should the customer service representative have, and why?
How and why are the job description functions, education, experience, and knowledge so important in attracting qualified candidates for possible interviews?
Please submit your assignment.
For assistance with your assignment, please use your text, Web resources, and all course materials.