Describe three businesses that have won your customer loyalty - places you enjoy doing business and are likely to remain a customer. What, specifically, causes you to give them your loyalty?
Then, visit the web site of two of the following corporations mentioned in your chapter reading assignment for Lesson 1 known for their customer loyalty:
Wegman's Food Markets
REI
Edward Jones
The Container Store
Marriott
Nordstrom's
FedEx
Zappos
Costco
Southwest Airlines
Share with the class three examples of what they do according to what you found as a result of your Web surfing