REQUIRED TEXT BOOK : C. Langley; C. John Langley; Robert A. Novack; Brian Gibson; John J. Coyle (2016) Supply Chain Management (12th Edition). Publisher: Cengage South-Western
Chapter 8 Order Management and Customer Service
After reading and reviewing this week's text. Reflect and discuss the following questions:
Explain how order management and customer service are related.
Describe the two approaches to order management. How are they different? How are they related.
What is the role of activity-based costing in customer relationship management? In customer segmentation?
Compare and contrast the concepts of order-to-cash cycle time and order cycle time.
Need APA format Document with more than 500 words.