A major insurance company has merged with another company's Call Centre employing 120 personnel on a rotating three shift basis. The Call Centre is located in the CBD of a major city. The Call Centre has been run down in terms of equipment and support facilities before the merger.
- Describe the structure of WHS management system most appropriate for this organisation.
- Describe what financial and human resources would be necessary to support and maintain a viable WHS system covering the three shifts.
- Explain the suitable method for consultation to comply with legislation.
- Explain three (3) possible indicators which could be used to measure and evaluate WHS performance
- Develop an outline of WHS training for managers/supervisors/team leaders and employees.
WHS=Work health and safety