First, understand the technical problem solving process (this may take some research).
Next, describe the steps and 200-300 word rationale [each!] for resolving (including future risk mitigation) three (3) out of the following five (5) problems.
Malware detected on three of ten department systems
Unidentified personnel in company break/copy room
Unauthorized and unlicensed software, and freeware/spyware found on 30 out of 100 enterprise systems
Company website redirects to a pharming page, but only for some users in your company
All internet access (but not intranet traffic) for a 300 employee company has been reduced from 50mbps/avg per user to 0.5mbps/avg per user, though the firewall indicates traffic is spiking at 1gbps