1. Describe the relationship between the amount of conflict in a department or organization and that department or organization's performance. At what level of conflict is performance maximized? Discuss with your own words.
2. Read the United States Postal Service Case found on p. 271 of the text. Discuss the following in your post: The organization’s strategy, as presented by the Postmaster General in 2011. Has the United States Postal Service become leaner, smarter, and faster by your observation? Why or why not? Have you observed an improved customer experience? Why or why not? Post a clear and logical original post.