Assessment
The below is a short case study on the company Victory Sports, they are a global company specialising in selling sporting equipment. Victory sports sells sporting apparel to a number of retail sports stores. You need to read through the case study which has been provided and answer the questions.
Case study
Victory Sports is a large sporting manufacturer who sells a range of sporting equipment and products to a range of retail stores throughout British Columbia, Ontario and Quebec.
Victory sports head office produces most marketing material but allows the stores to conduct their own direct marketing activities to their own customers.
Stock for the companies are ordered each week, on occasion the store manager places an order to the warehouse for additional stock.
The manager also provides a report to head office regarding the hours each employee has worked, so head office can process their pay.
1. Describe the information or knowledge management systems that may exist at the following locations:
a. Victory Sports store
b. The warehouse
c. Victory Sports head office
2. What measures might be used to assess effectiveness of each of these systems?
3. What legislative requirements may apply to the systems at each Victory Sports location?
4. Does each company organisational policies and produces comply with relevant legislative requirements and the company's individual organisational goals?
5. Imagine you are conducting a review of the warehouse system at Victory Sports.
a. How might you measure the effectiveness of this review?
b. What challenges might you expect when implementing the upgrade to this system?
c. How might you resolve these challenges?
Sam is a graduate marketing analyst working for Victory Sports. One of his key responsibilities is summarising sales results for each store, and developing comparisons between stores, regions, and competitors.
Sam develops reports on the figures, which she presents in the monthly management meetings.
Sam's supervisor, David, feels that Sam is struggling with producing the regular reports and decides it would benefit Sam is she had some additional training to improve her skills.
6. Develop a report for David to submit for approval of Sam's training. The report should include:
- a summary of the skills and knowledge he may require
- suggested methods for this training
- resources required for the training
- How success will be measured
- How will David now monitor the progress of the training plan he has developed for Sam?
- How will the progress of the training plan be monitored?
- After Sam has completed the training how will the training be reviewed and changed to meet new demands and priorities brought about from the training?