1. Describe the concept of total quality management (TQM) including a discussion of its major techniques: quality circles, benchmarking, Six Sigma principles, quality partnering, and continuous improvement.
2. List three methods that can be used for categorizing project risks. For a fund-raising project, give examples of risk using each categorizing method.
3. To help identify risks, what are some questions a project manager could ask when reviewing the project charter and WBS?