Assignment Task: Quality referrals are a key component of effective case management. For this discussion, assume you are a case manager working for a human services agency.
1. Describe a description of a client you might be asked to serve.
2. Consider the possible services this client might need and choose one that you/your agency cannot provide.
3. Based on the reading assignment, outline what you would do to make a referral to a local agency in your community that provides the necessary service. Use a real agency. Describe the interaction/conversations you would have with your client and with the referral agency.
4. Once the referral is made, how would you go about monitoring service delivery?