Assignment:
Resolving Conflict
• Describe a conflict that was resolved and considered a "win-win" resolution within your current or past working environment that involved you or someone with whom you directly worked .
• Prepare a 10-15 slide PowerPoint presentation with speaker notes that includes the following:
o Describe the communications involved during the conflict.
o Identify the method(s) used to resolve the workplace conflict.
o Determine strategies implemented to help facilitate a "win-win" resolution to the problem.
o Explain how the resolution strategies and processes that were used could also be used for future conflicts within the workplace or similar environment
Must be APA format for citing:
Joni, S. A., & Beyer, D. (2009). How to pick a good fight. Harvard Business Review, 87(12), 48-57. O'Toole, J., & Bennis, W. (2009). What's needed next: A culture of candor. Harvard Business Review, 87(6), 54-61.
Porath, C., & Pearson, C. (2013). The price of incivility. Harvard Business Review, 91(1/2), 115-121.