Q1. Describe the communication process and identify the key components.
Q2. In your own words, explain the differences between one way communication and two way communication. List two examples of each type of communication and describe two problems that can arise while using one way communication.
Q3. List four common barriers that you might experience when communicating in a leadership setting. Discuss strategies for overcoming barriers to communication.
Q4. Describe the three directions of communication, giving an example of each.
Q5. Explain the differences between intrapersonal, interpersonal, intragroup and intergroup conflict. Describe two causes of group conflict and discuss strategies to correct or avoid these within a group.
Q7. List several observable and measurable ways you can improve your active listening skills and think of two personal examples.
Q8. How does active listening improve communication and help resolve conflict?
Q9. Identify a problem or decision that you need to address in the near future and outline exactly how you would use the IDEAL model to arrive at an objective solution to this problem or decision.